Blog

Written by Stacey, Client Accounts & Claims Manager When we think about veterinary care, our minds naturally go to the clinical teams caring for patients - the vets, nurses and wider team working hands-on to help pets when they need us most. But alongside that care is a dedicated team working behind the scenes to keep everything running. In this blog, Stacey, our Client Accounts & Claims Manager, shares an insight into her role at Bridge Referrals, the challenges that come with managing client accounts, insurance claims and debt, and why the work she does is so important in helping…

We're delighted to be welcoming Jo to the Bridge Referrals team this September as our Lead MRI Radiographer, where she will play a key role in establishing and developing our brand-new MRI service, as well as supporting the continued development of our advanced CT imaging capabilities.  Jo began her career in diagnostic imaging in 1989, working within NHS radiology departments across the North of England. Soon after qualifying, Jo spent two years working as a volunteer radiographer in a hospital in Namibia. On her return, Jo moved to a specialist neurology hospital in Liverpool, where she trained in CT and…

Ludo presented to Emma as an emergency around three months ago after suddenly becoming shaky and ataxic (wobbly) on his hind limbs. His condition deteriorated rapidly and, by the time he arrived at Bridge Referrals, he was unable to walk on his back legs and was dragging them behind him. Advanced imaging revealed a very large compressive disc extrusion at the L2-L3 level of his lumbar spine. The extrusion was extensive and spread across two disc spaces, causing significant compression of the spinal cord. To relieve this pressure, Emma performed a hemilaminectomy, a surgical procedure that involves creating a window…

We are delighted to share that Bridge Referrals is expanding. As part of our continued growth, we are taking over the building next door to create a dedicated Rehabilitation Suite, allowing us to offer even more support to pets during their recovery and rehabilitation journey. Opening October-November 2026, our new facility will include: 💙 Physiotherapy – continuing the rehabilitation services we already provide to help pets regain strength, mobility and confidence following injury, illness or surgery. 💦 Hydrotherapy – featuring a brand-new underwater treadmill, offering a safe, low-impact form of exercise that can help improve mobility, build muscle strength, support…

Many of the patients referred to us for advanced diagnostics and treatment require some form of anaesthesia. As a Veterinary Technician Specialist in Anaesthesia and Analgesia, Janette has extensive experience in her field. But what are the key roles of a Lead Anaesthesia Nurse, and why are these so important? In this video, Janette explains how she works alongside our clinicians to deliver tailored anaesthetic care for our patients, from planning and preparation through to continuous monitoring and recovery. Our referring practices can be confident that having a VTS-led anaesthesia service means an additional level of expertise supporting your patients…